Windows customers and directors reported that Windows Update was damaged for them on January 29, 2019. Affected techniques acquired an “error encountered” error message when Windows Update was used to seek for updates.
The full error message learn:
Error encountered. We couldn’t hook up with the replace service. We’ll strive once more later, or you’ll be able to test now. If it nonetheless doesn’t work, just be sure you‘re related to the Internet.
The message revealed that connection points prevented the working system from connecting to the replace service. The message implied that it was a difficulty on the consumer’s finish; seems, it was not.
Users found rapidly that the problem was by some means associated to the DNS service supplier configured on the machine. A workaround steered to vary the DNS server to a public one, e.g. from Cloudflare or Google, and doing so did resolve the problem on affected gadgets.
Microsoft responded rapidly. The firm said that it was conscious of the problem and that it affected some clients.
We are conscious of a service-side challenge the place some clients are nonetheless unable to attach or obtain updates from the Windows Update service. We are actively investigating this challenge. Thank you to your endurance.
The firm updated the home windows replace historical past doc of Windows 10 model 1809 and Windows Server 2019 on February four. The replace explains what occurred on January 29, 2019.
The Windows Update service was impacted by an information corruption challenge in an exterior DNS service supplier international outage on January 29, 2019. The challenge was resolved on the identical day and Windows Update is now working usually, however just a few clients have continued to report points connecting to the Windows Update service. We count on these points will go away as downstream DNS servers are up to date with the corrected Windows Update DNS entries.
According to the revealed data, the Windows Update connection challenge was brought on by a third-party DNS service supplier who skilled an outage.
Windows Update ought to work on most Windows gadgets once more; some techniques should report connection errors. Microsoft notes that these errors ought to go away ultimately as DNS data is up to date.
Administrators might change to totally different DNS suppliers on affected techniques if attainable to resolve the problem instantly. Flushing the DNS cache may also help.
So, what’s the takeaway?
Windows Update, identical to another service that requires an Internet connection, might break and there could also be little that customers can do to resolve points which can be brought on by exterior components. It is simple sufficient to vary DNS service suppliers however it’s most likely one thing that solely superior customers would really feel comfy doing (not to mention find out about). Some packages, e.g. DNS Switch or DNS Jumper might make this simpler.
It is usually a good suggestion to attend when points like these are encountered as they might be exterior and could also be resolved routinely.
Now You: Do you utilize Windows Update? (through Windows Latest)