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Fixing “the page you requested cannot be found” in Chrome when accessing Microsoft sites

Back in 2016, I obtained This site can’t be reached error messages when I attempted to entry pages on microsoft.com in the Google Chrome browser to download Windows 10.

I might entry the pages simply high-quality in different browsers, e.g. in Firefox or Microsoft Edge, however Chrome would at all times return a not discovered error message.

The repair again then was to delete cookies set by Microsoft’s web site as they by some means interfered with the connection.

Over the previous couple of weeks, I began to get a barely completely different concern when accessing Microsoft pages in the Chrome browser.

chrome sorry page requested

Any page on Microsoft’s web site, https://www.microsoft.com/, e.g. https://www.microsoft.com/en-us/software-download/windowsinsiderpreviewiso, returned a “not discovered error”.

We are sorry, the page you requested cannot be discovered.
The URL might be misspelled or the page you’re on the lookout for is not accessible.

The concern was restricted to a specific occasion of Google Chrome. Chrome Canary, additionally put in on the machine, Firefox, Microsoft Edge, and every other browser I attempted, loaded the page and others simply high-quality.

chrome canary

I knew that the problem that I skilled was not system-wide; solely Google Chrome couldn’t hook up with pages on the Microsoft web site whereas all different browsers might.

Fixing the problem

While there are many doable explanations for the problem, I made a decision to attempt the examined “delete all cookies” resolution that fastened the problem in 2016 first.

  1. Tap on the F12 button whereas in Chrome or choose Menu > More Tools > Developer Tools to show the developer toolbar in Google Chrome.
  2. Select Application > Cookies from the sidebar on the left.
  3. Activate the https://www.microsoft.com/ entry to show all cookies set by the area.
  4. Delete all cookies. Note: deleting cookies might require that you authenticate once more if you use providers or when you attempt to entry sure areas on the positioning.
  5. Reload the page that didn’t load.

The page that may not load beforehand loaded simply high-quality afterward.

page loads

I examined a number of pages on Microsoft’s web site and so they all loaded with none points.


I do not understand how widespread the problem is; if you run into it, attempt clearing cookies in the browser that you expertise the connection points with to see if it resolves it.

It is feasible that the problem will come again in this manner or one other at a later level in time. You might auto-clean cookies set by Microsoft’s area to keep away from the problem however that may imply that you must signal in every time you need to entry pages or providers that require authentication.

Now You: Have you skilled points like this?

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