Organizations that run the Firefox internet browser in Enterprise environments could subscribe to a newly established Premium plan to increase help.
Firefox Premium Support is a new offer for Enterprises that gives organizations with improved help choices. The plan offers entry to an Enterprise buyer portal, improved bug submission choices and bug fixes, SLA administration instruments and extra.
Firefox stays freed from cost for Home customers and Enterprise customers alike. The Firefox Extended Support Release version stays free and can be utilized by anybody with out cost. Support stays group pushed for probably the most half; customers could use the Mozilla Wiki, file bugs on [email protected], or use the group boards for help.
Premium Support is a brand new help plan for Enterprises. The plan begins at $10 per supported set up and consists of the next advantages:
- Private bug submission
- Critical safety bug fixes with SLA
- Concierge bug entry with assured response time
- Enterprise buyer portal
- Contribute to Firefox and the roadmap
- Proactive notifications on essential Firefox occasions
- SLA administration instrument
The advantages that premium help prospects get are fairly intensive and help Enterprises in customizing, deploying, and managing Firefox installations. The means to file non-public bugs and assured response occasions could also be particularly welcome to Enterprise prospects.
Mozilla offers deeper perception into the way forward for Firefox improvement subsequent to that; Enterprise prospects are knowledgeable about essential occasions. While Mozilla doesn’t reveal what is meant by that, it is probably that the notifications embody superior notifications about main modifications to Firefox, e.g. the introduction of latest options such as DNS over HTTPS.
Firefox Premium Support is a brand new choice for Enterprise prospects that improves help considerably in a number of methods for organizations; this makes Firefox extra enticing to organizations and will assist Mozilla diversify its income streams on the similar time.
It stays to be seen if the flexibility to file non-public bugs impacts the openness of Firefox improvement. Some bugs, most notable safety bugs, are restricted as effectively.
Mozilla’s income comes from search offers to a big diploma and the majority of the cash comes from browser competitor Google at present. Mozilla launched Firefox Private Network recently, a browser proxy to enhance privateness of customers.
Now You: What is your tackle Firefox Premium for Enterprises? (by way of Sören)